探索在线医疗团队参与对患者满意度的影响:语义特征视角
1Business School, Nankai University, Tianjin 300071, China.
Healthcare (Basel, Switzerland)
|June 19, 2024
概括
在线医疗团队 (OMT) 通过在线健康社区 (OHCs) 中提高语言具体性来提高患者满意度. 然而,OMT患者的情绪强度增加.
科学领域:
- 数字健康数字健康
- 医疗保健管理的管理
- 沟通研究 沟通研究
背景情况:
- 在线医疗团队 (OMT) 是在线健康社区 (OHC) 中新兴的医疗保健服务模式.
- 了解将OMT参与与患者满意度联系在一起的机制对于优化数字医疗保健服务至关重要.
- 在OMT中,语义特征在患者提供者沟通中的作用需要进一步研究.
研究的目的:
- 探索OMT参与如何通过OHC中的语义特征影响患者满意度.
- 检查多个专业化对OMT参与和语义特征之间的关系的调节效应.
- 在线咨询期间,提供关于患者对OMT参与的看法的见解.
主要方法:
- 使用线性模型与团队级固定效应进行数据分析.
- 使用5000个样本的启动方法来测试调解效应.
- 分析了在线团队咨询的语义特征.
主要成果:
- 参与OMT积极影响语言的具体性,从而提高了患者的满意度.
- 参与OMT会对情绪强度产生负面影响,从而降低患者的满意度.
- 多重专业化加强了OMT参与对语言具体性和情感强度的影响.
结论:
- OMT参与对患者满意度的影响是由语义特征 (如语言具体性和情感强度) 介导的.
- 多个专业在OMT参与-语义特征关系中发挥着重要的调节作用.
- 这些发现为改善OHC和OMT实践提供了实际意义,以提高患者对数字医疗的满意度.
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