一个基于文本的对话代理用于喘支持:混合方法可行性研究研究
Darren Cook1, Dorian Peters1, Laura Moradbakhti1
1Dyson School of Design Engineering, Imperial College London, London, UK.
Digital health
|June 19, 2024
概括
一个聊天机器人在英国成年人中改善了喘控制的8%,在自我评估和症状跟踪方面具有很高的参与度. 这个数字工具对喘管理有很大的希望,但需要增强的对话功能.
科学领域:
- 数字健康数字健康
- 呼吸系统医学 呼吸系统医学
- 人与计算机的交互
背景情况:
- 喘在英国影响着数以百万计的人,在获得基本护理方面存在很大的差距,导致高死亡率.
- 聊天机器人提供了一个潜在的解决方案,以扩大喘支持,并将患者与医疗保健服务联系起来.
研究的目的:
- 评估"Brisa",一个旨在增强喘患者自我评估和自我管理的聊天机器人.
- 评估"Brisa"聊天机器人的可用性,有效性和用户满意度.
主要方法:
- 150名患有喘的成年人通过WhatsApp或网站在28天内使用了"Brisa"聊天机器人.
- 评估用户体验,喘控制,症状跟踪,交互指标和定性反.
主要成果:
- 74%的参与者使用聊天机器人,风险评估 (86%) 和控制跟踪 (95.5%) 的任务完成率高.
- 在使用后报告了喘控制的8%改善,以及用户对帮助性,隐私和功能的积极反.
- 需要改进的领域包括对话深度和个性化.
结论:
- 聊天机器人是喘支持的有效工具,其高功能使用率和改善的喘控制证明了这一点.
- 用户满意度表明,在以健康为重点的聊天机器人中,需要更先进的对话能力.
- 未来的聊天机器人必须平衡对话流性与准确性和安全性,以保持持续的参与和有效性.
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