一般实践中的总分拣模型:对机遇和挑战的系统审查
Sam Rolfe1, Sophie Park1, Nesrin Yurtoglu1
1University College London.
概括
总分拣 (TT) 可以影响初级保健的获取和公平性,但患者和工作人员的体验往往会恶化. 需要进一步研究TT实施中的联合制作和接待团队角色.
科学领域:
- 初级保健研究研究初级保健研究
- 医疗服务管理 医疗服务管理
- 卫生公平研究 卫生公平研究
背景情况:
- 总分拣 (TT) 越来越多地被认为具有提高初级保健公平性,质量和结果的潜力.
- 越来越多的公众,政策和学术兴趣围绕着在一般实践中实施TT.
研究的目的:
- 审查关于全面分拣 (TT) 实施的科学文献.
- 确定与TT相关的患者和工作人员的机会和挑战.
- 探索 TT 对一般实践的影响.
主要方法:
- 在Medline,Embase,CINAHL和Scopus (2013-2023) 的系统搜索.
- 包括文章和灰色文献,详细介绍TT在一般实践中的实施,包括患者/工作人员的观点.
- 框架综合方法与患者和利益相关者的参与.
主要成果:
- 对23份文件的分析揭示了各种各样的TT方法,有时与远程系统混为一谈.
- TT的实施导致了混合的工作量变化,但患者和工作人员的观点始终是负面的.
- TT可能会造成进入障碍,可能会加剧健康不平等,在联合制作和接待团队角色中存在关键知识差距.
结论:
- 整体分组显著影响患者在初级保健中的获取,安全和公平.
- TT需要大幅调整一般实践的工作方式.
- 调查结果为导航新GP合同和实施TT的实践提供了信息.
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