在常规慢性接触中,患者忠诚度的顺序组织和交互功能
1International Research Centre for the Advancement of Health Communication, Department of English and Communication, The Hong Kong Polytechnic University, Hong Kong, China.
这项研究探讨了慢性护理期间医生与病人沟通中的患者忠诚度. 患者在开始和结束时表现出忠诚,以表现出承诺和影响治疗.
科学领域:
- 医学社会学 医学社会学
- 沟通研究 沟通研究
- 语言学的语言学.
背景情况:
- 有效的医生与患者沟通对于医疗保健质量,患者满意度和忠诚度至关重要.
- 在现实世界的医疗沟通中,忠诚的交互动态仍未得到充分研究.
研究的目的:
- 分析在常规慢性护理中患者忠诚度的表现和功能.
- 调查医生与病人对话中的忠诚度的顺序放置和交互目的.
主要方法:
- 利用来自中国医院的音频录音进行对话分析 (CA).
- 在慢性护理环境中检查了自然发生的相互作用.
主要成果:
- 在协商的开幕和闭幕阶段发现了忠诚的表现.
- 患者主要使用忠诚度显示来表达归属,承诺和首选的治疗方法,并修复关系断裂.
结论:
- 医生与患者沟通中的忠诚是一种由患者驱动的现象,在特定的互动时刻被战略性地使用.
- 研究结果提高了对服务和机构沟通环境中的忠诚度动态的理解.
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