年轻人对使用聊天机器人来促进他们在北部边缘地区的心理健康的反思 - - 一项定性研究
Catrine Kostenius1, Frida Lindstrom1, Courtney Potts2
1Health Sciences, Luleå University of Technology, Luleå, Sweden.
International journal of circumpolar health
|June 24, 2024
概括
瑞典年轻人发现ChatPal聊天机器人对心理健康有帮助,赞赏其可用性,但注意到对话自然性和可用性的局限性. 为了获得最佳的数字心理健康支持,需要进一步开发.
科学领域:
- 数字心理健康数字心理健康
- 人与计算机的互动.
- 青少年心理学 青少年心理学
背景情况:
- 聊天机器人技术越来越多地被用于心理健康支持.
- 多语言聊天机器人为更广泛的可访问性提供了潜力.
- 以前的研究表明,数字健康工具需要以用户为中心的设计.
研究的目的:
- 用ChatPal聊天机器人探索瑞典年轻人的经历.
- 识别用户反和改善心理健康的建议.聊天机器人.
- 了解人类机器人互动在青少年心理健康支持中的感知好处和缺点.
主要方法:
- 对来自15-19岁年轻人122份开放式调查答案的定性内容分析.
- 该研究的重点是关于ChatPal聊天机器人的设计和功能的用户反.
- 分析确定了与用户体验相关的关键主题和改进建议.
主要成果:
- 主题1:用户重视聊天机器人的持续可用性和可访问性,感觉得到支持.
- 主题2:限制包括不自然的对话,非个人互动和受限制的内容.
- 主题3:可用性问题源于技术问题,如互联网连接不良和导航困难.
结论:
- 聊天机器人ChatPal提供了对年轻人的心理健康的可用性的感知好处.
- 对自然语言处理和内容的改进对于更好的用户参与至关重要.
- 解决技术和导航可用性对于年轻人有效的数字心理健康干预至关重要.
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