设计通信反系统以减少医疗保健提供者的隐含偏见在患者接触
Emily Bascom1, Reggie Casanova-Perez2, Kelly Tobar3
1Information School, University of Washington, Seattle, Washington, USA.
概括
医疗保健提供者需要有效的反工具来解决隐性偏见. 提供者更喜欢透明的沟通指标和个性化提示,以改善患者护理和促进健康公平.
科学领域:
- 医学沟通 医学沟通
- 健康 公平 卫生 公平
- 隐含偏见研究研究研究
背景情况:
- 医疗保健中的隐性偏见会对患者的获取,护理质量和结果产生负面影响.
- 有效的反机制对于医疗保健提供者来说至关重要,以识别和解决他们的偏见.
- 了解提供者的观点是设计有效的偏见缓解工具的关键.
研究的目的:
- 探索初级保健提供者的观点,关于最优的反的呈现,以识别和解决隐性偏见.
- 收集有关开发互动系统的见解,以改善患者和医疗服务提供者之间的沟通,减少健康差异.
主要方法:
- 与24名初级保健提供者进行了半结构化设计批评会议.
- 收集关于提供者对反内容和交付偏好的定性数据.
- 分析了供应商的输入,以告知偏差缓解工具的设计.
主要成果:
- 医疗服务提供者希望对患者访问的沟通质量和模式进行透明的指标.
- 提供者更喜欢以仪表板形式呈现的反.
- 提供者高度重视改善沟通行为的可操作,个性化提示.
结论:
- 这项研究的见解可以指导互动系统的开发,以减轻医疗保健中的隐性偏见.
- 这些系统可以使提供者能够加强沟通,特别是对于边缘化的患者社区.
- 开发以用户为中心的反工具对于推进健康公平至关重要.
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