探索影响患者尬和强迫感的因素 在客观结构化临床检查互动中
Sarah Alsubaie1, Daniel Grant2, Hannah Piekarz2
1Jaber Al-Ahmad Armed Forces Hospital, Internal Medicine Department, Sabhan, Kuwait.
American journal of pharmaceutical education
|June 29, 2024
概括
药房学员经常在客观结构化临床检查 (OSCE) 中未能解决患者的尬问题. 提高沟通技巧和礼貌理论 (PT) 培训对于有效的患者关系至关重要.
科学领域:
- 医学教育 医学教育
- 沟通研究 沟通研究
- 心理学 心理学 心理学
背景情况:
- 礼貌理论 (PT) 将社会互动分为正面威胁行为 (FTA),导致尬和负面的FTA,导致强加.
- 目标 结构化临床检查 (OSCE) 在敏感的患者场景中为学员带来独特的沟通挑战.
研究的目的:
- 在欧安组织敏感情况下确定影响患者反应的因素.
- 通过礼貌理论 (PT) 评估药房实习生减轻面部威胁行为 (FTA) 的能力.
主要方法:
- 分析了欧安组织对10名药房学员和假患者的19条视频录像.
- 语音行为,自由贸易协定和缓解策略的编码和量化.
- 使用对话分析和统计测试 (奇方位) 来对患者反应进行分类 (喜欢与不喜欢).
主要成果:
- 总共分析了848个自由贸易协定.
- 在32.4%的正面自由贸易协定和11.5%的负面自由贸易协定中,学员未能满足患者的面部需求.
- 披露敏感生活方式信息的患者引发了偏差反应,受训者不太可能提供安慰.
结论:
- 教育计划应该整合患者的面部需求和敏感情况的先进对话策略.
- 改进的培训可以为学员提供有效管理患者关系和减轻FTA的技能.
- 在欧安组织中解决礼貌理论 (PT) 对加强临床沟通至关重要.
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