使用增强型和替代性通信的个人对餐厅环境中的通信访问的观点
1School of Rehabilitation Sciences and Technology, University of Wisconsin-Milwaukee, Milwaukee, WI.
概括
餐厅可以通过实施直接沟通策略和提高员工意识来改善增强型和替代型通信 (AAC) 用户的通信可访问性. 这项研究突出了提高AAC用户餐饮体验的关键领域.
科学领域:
- 关于残疾人的研究.
- 通信科学 通信科学
- 酒店酒店管理的管理.
背景情况:
- 沟通的可访问性对于公平参与社会至关重要.
- 使用增强和替代通信 (AAC) 的个人在公共场合面临着独特的挑战.
- 餐厅环境往往缺乏针对不同客户的定制通信支持.
研究的目的:
- 评估使用AAC的个人在餐厅环境中的通信可访问性.
- 识别在餐厅环境中有效沟通的障碍和促进者.
- 为餐厅工作人员提供关于AAC可访问性培训的发展提供信息.
主要方法:
- 质量研究涉及采访五名成年AAC用户.
- 采访的重点是各种餐厅环境中的经验.
- 对采访数据进行主题分析,以确定通信可访问性主题.
主要成果:
- 餐厅和工作人员经常不实施基本的沟通可访问性实践.
- 关键主题包括需要直接沟通方法和提高工作人员对AAC的认识.
- 参与者确定了餐厅环境可以更加包容的特定领域.
结论:
- 调查结果表明,在餐厅中,AAC用户的通信可访问性存在重大差距.
- 该研究为为餐厅工作人员和管理人员开发有针对性的培训计划提供了基础.
- 实施通信可访问性策略可以增强使用AAC的顾客的餐饮体验.
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