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Updated: Jun 22, 2025

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认可ESG活动增强了保险呼叫中心工作人员的组织承诺和面向服务的组织公民行为

Serin Choi1, Kyeong-Sook Jeong2, So Ra Park3

  • 1Cheju Halla University, 38 Halla University Rd., GumhoSaeGye Education Building A-408, Jeju-si, Jeju-do, South Korea, 63092.

Heliyon
|July 1, 2024
PubMed
概括

实践环境,社会和治理 (ESG) 管理的公司可以促进员工的以服务为导向的组织公民行为 (SO OCB). 认可ESG努力可以增强组织的承诺,自我效能和赋权,从而提高服务绩效.

关键词:
认可ESG活动的认可.赋权赋权就是赋权.伦理气候理论 伦理气候理论组织承诺 (OC)自我有效性的自我效能.面向服务的组织公民行为 (SO OCB)

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