患者对初级保健服务的远程医疗服务的满意度
Talish Razi1,2, Noga Ramot3, Yael Wolff Sagy3
1Department of Epidemiology, Biostatistics and Community Health Sciences, Ben-Gurion University of the Negev, Beer-Sheva, Israel.
概括
患者对远程医疗的满意度在医生互动方面较高,但在操作方面较低. 需要改进安排和员工合作,以提高整体远程医疗体验.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 患者满意度对于将远程医疗纳入医疗保健系统至关重要.
- 在远程医疗和面对面访问之间比较患者满意度对于优化医疗保健提供至关重要.
研究的目的:
- 为了比较患者对远程医疗的满意度与面对面的初级保健访问.
- 确定影响两种模式的满意度的护理的特定方面.
主要方法:
- 247,087次初级保健访问的回顾性队列研究 (2021年1月 - 2022年8月).
- 经过验证的患者满意度调查被用于评估远程医疗和面对面的访问.
- 后勤回归模型分析了访问类型和满意度之间的关联,控制了患者的特征.
主要成果:
- 远程医疗访问显示,医生与患者的互动 (例如,尊重,倾听,解释) 的满意度更高.
- 对于远程医疗,在间接服务 (如安排遵守,患者努力和员工合作) 中的满意度较低.
- 远程医疗访问的延迟 (44%) 与面对面访问 (27%) 相比显著增加.
结论:
- 远程医疗提高了对直接临床互动的满意度,但需要提高运营效率.
- 解决延误和改善员工合作可以显著提高患者对远程医疗服务的整体满意度.
- 优化间接服务方面是最大限度地利用远程医疗在医疗保健中的好处的关键.
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