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有效的牙医-病人沟通策略:一篇文献综述
Jasmine Cheuk Ying Ho1, Hollis Haotian Chai1, Edward Chin Man Lo1
1Faculty of Dentistry, The University of Hong Kong, Hong Kong, People's Republic of China.
Patient preference and adherence
|July 8, 2024
概括
有效的牙医-病人沟通对于高质量的牙科护理至关重要. 改进沟通策略提高了患者的满意度,坚持和整体的实践成功.
科学领域:
- 牙科科学 牙科科学
- 沟通研究 沟通研究
- 医疗保健服务研究 医疗服务研究
背景情况:
- 高质量的牙科护理在很大程度上依赖于牙医与患者的沟通,但这些"软技能"在文献中没有得到充分报道.
- 有效的沟通是一种双向交流,对于明智的患者决策和成功的牙科实践至关重要.
研究的目的:
- 探索和确定有效的策略,以提高牙医和患者之间的沟通.
- 突出沟通在实现积极的牙科结果中的重要性.
主要方法:
- 这项研究是文献综述,综合了有关牙医-病人沟通策略的现有研究.
- 分析沟通原则,包括清晰度,准确性,简洁性,完整性和凝聚力.
主要成果:
- 有效的沟通包括以患者为中心的方法,共享决策和有意识的干预.
- 技巧包括使用简单的语言,适当的非语言线索 (姿势,表达),同情和鼓励问题.
- 通过消息应用程序进行电信提供了一种方便且具有成本效益的通信道.
结论:
- 优先考虑牙医与患者的沟通和建立牢固的关系对于成功的牙科实践至关重要.
- 增强的沟通提高了患者的知识,减少了焦虑,增加了坚持,并提高了满意度.
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