使用公民服务设计方法,用健康素养镜头重新开发数据通信网站
Matthew Montesano1, Michael Porter, Carolyn Olson
1Bureau of Environmental Surveillance and Policy at the NYC Department of Health and Mental Hygiene, New York, New York (Messrs Montesano and Gettings, Dr Porter, and Mss Olson and Torem); and San Francisco Department of Public Health, San Francisco, California (Mr Pezeshki).
Journal of public health management and practice : JPHMP
|July 11, 2024
概括
用公民服务设计重新设计公共卫生数据网站显著提高了可用性和用户参与度. 这种方法使环境健康数据更容易获得,改善公共卫生沟通和政策.
科学领域:
- 公共卫生数据通信 公共卫生数据通信
- 网络可用性和设计
- 环境健康 环境健康
背景情况:
- 公共卫生机构传播数据,以告知政策和实践.
- 数据网站通常会带来可用性挑战,阻碍数据访问和理解.
- 提高数据网站的可用性提高了公共卫生数据传播的价值.
研究的目的:
- 重新设计纽约市卫生和精神卫生部 (DOHMH) 的环境和健康数据门户网站.
- 为更广泛的受众增加环境健康数据的可访问性和可理解性.
- 实施公民服务设计方法,以加强数据通信.
主要方法:
- 利用公民服务设计原则指导网站重新设计过程.
- 在健康通信,数据可视化和网络可用性方面进行综合研究.
- 集成叙事内容,解释材料和互动应用程序与数据集和可视化.
主要成果:
- 经过重新设计的门户网站在第一年内经历了网络流量的大幅增长.
- 与年初相比,每周的页面浏览量在年底增加了150%.
- 用户参与记录在66.3%的页面浏览中,表明互动增加.
结论:
- 公民服务设计方法成功提高了公共卫生数据门户的可用性.
- 重新设计使得第一年用户参与度显著增加.
- 在数据设计中优先考虑可用性,可以大大改善公共卫生数据沟通工作.
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