一个质量改进项目,以改善儿科多学科神经肌肉计划中的后访总结患者指令
Agathe M de Pins1, Dorothy Adu-Amankwah1, Kristin A Shadman2
1From the Department of Pediatrics, Icahn School of Medicine at Mount Sinai, New York, N.Y.
Pediatric quality & safety
|July 12, 2024
概括
在儿科诊所改善后访总结 (AVS) 增强了患者的沟通. 标准化指令和减少术语显著提高了AVS完成率和护理人员对有医疗复杂性的儿童的理解.
科学领域:
- 儿科医疗保健 儿科医疗保健
- 卫生沟通健康沟通
- 医疗信息学 医疗信息学
背景情况:
- 多学科诊所协调医疗复杂的儿童的护理,但护理人员经常面临信息过载.
- 访问后总结 (AVS) 可以通过详细介绍访问信息和建议来改善沟通.
- 在多学科环境中优化AVS患者指导的研究不足.
研究的目的:
- 在多学科的儿科神经肌肉计划中,提高患者指导的质量.
- 改善护理人员和医疗保健提供者之间的访问后沟通.
主要方法:
- 一个多学科团队开发了一个关键驱动器图表,以指导改进.
- 实施了标准化的电子医疗记录文本快捷方式,以实现一致的AVS指令.
- 通过调查和采访收集护理人员的反,以减少25%的医学术语.
主要成果:
- 访问后总结 (AVS) 指令完成率显著增加,从39.4%增加到85.0%.
- 医疗服务提供者教育举措使患者指导中的术语平均数量从8.2减少到3.9.
结论:
- 提供者教育和护理人员反在改善AVS合规性和减少医学术语方面是有效的.
- 针对AVS患者指令的干预措施可以增强复杂的儿科医疗访问的沟通策略.
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