患者对沙特社区药房服务 (Wasfaty系统) 的满意度
Ali M Alzahrani1, Holly C Felix2, Abdulrhman A Alzhrani1
1Department of Health Administration and Hospitals, College of Public Health and Health Informatics, Umm Al-Qura University, Makkah, KSA.
Journal of Taibah University Medical Sciences
|July 15, 2024
概括
患者对沙特阿拉伯的Wasfaty电子处方系统和社区药房的满意度很高,超过70%. 建议改善药物可用性和沟通,以进一步提高患者体验和医疗保健结果.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 制药服务 制药服务
- 患者体验 患者体验
背景情况:
- 沙特阿拉伯的2030年愿景启动了医疗保健改革,包括Wasfaty电子处方系统.
- 瓦斯法蒂系统旨在通过社区药房 (CP) 简化处方履行.
研究的目的:
- 评估患者对社区药房和Wasfaty电子处方系统的满意度.
- 确定影响沙特阿拉伯药房服务患者满意度的因素.
主要方法:
- 采用沙特卫生部现有的患者体验数据进行的横截面观察性研究.
- 这些数据是从2022年访问政府初级保健诊所的15岁及以上的患者收集的.
- 统计分析包括总结统计和多变量后勤回归.
主要成果:
- 在66,541名患者中,超过70%的人对CP和Wasfaty系统表示满意.
- 高龄和女性性别与更高的满意度有关.
- 预防诊所的患者对药物可用性和等待时间的满意度更高,而慢性病诊所的患者对药物可用性的满意度更低.
结论:
- 瓦斯法蒂系统在满足患者需求方面取得了成功,总体满意度很高.
- 需要改进的领域包括解决药物可用性问题和加强患者和药剂师之间的沟通.
- 持续监测对于改善患者体验,遵守和医疗保健结果至关重要.
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