线路经理在心理健康方面的培训与组织成果之间的关系
Juliet Hassard1, Teixiera Dulal-Arthur2, Jane Bourke3
1Queen's Business School, Queen's University Belfast, Belfast, Northern Ireland, United Kingdom.
PloS one
|July 17, 2024
概括
线路经理 (LM) 在心理健康方面的培训显著改善了员工的招聘,保留,客户服务和业务绩效,同时减少了长期病缺. 这突显了投资LM心理健康培训的战略商业价值,以促进整体组织福祉和成功.
科学领域:
- 职业健康心理学 职业健康心理学
- 组织行为 组织行为
- 人力资源管理 人力资源管理
背景情况:
- 线路经理 (LM) 在心理健康方面的培训被认为可以改善员工的福祉.
- 现有的研究主要集中在员工层面的影响上,对组织成果的探索有限.
- 大多数研究依赖于LM的自我报告数据,忽视了更广泛的组织效应.
研究的目的:
- 调查LM心理健康培训与组织级结果之间的联系.
- 利用来自各种各样的组织的公司级数据进行分析.
主要方法:
- 在四个波段 (2020-2023) 中,对来自英格兰公司的匿名面板调查数据进行二次分析.
- 合并数据集 (每波约有1900家公司) 来解释时间变化.
- 员工试验回归,控制组织年龄,部门,规模和调查波.
主要成果:
- 临床心理健康培训与改善的员工招聘 (β = .317,p < .001) 和保留 (β = .453,p < .001) 有关.
- 与客户服务 (β = .453,p < .001) 和业务业绩 (β = .349,p < .001) 发现了积极的关联.
- 由于精神疾病而导致的长期病假显著减少 (β = -.132,p < .05).
结论:
- 这项研究是第一个在大型,多样化的样本中检查LM心理健康培训的组织级结果.
- LM心理健康培训证明了与组织运作的多个方面有直接的积极关系.
- 调查结果强调了此类培训的战略商业价值,对劳动力健康政策和业务绩效具有国际意义.
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