改善听力障碍用户的沟通和促进社会包容:对辅助移动应用程序的可用性评估和设计建议
Hyeonsu Kim1, Heetae Hwang2, Sojung Gwak1
1Department of Artificial Intelligence Applications, Kwangwoon University, Seoul, South Korea.
PloS one
|July 17, 2024
概括
这项研究评估了听力障碍用户的通信应用程序,发现界面设计需要改进,以获得更好的用户体验和社会包容性. 纳入用户需求是开发有效辅助技术的关键.
科学领域:
- 人与计算机的交互
- 辅助技术 辅助技术 辅助技术
- 关于残疾人的研究.
背景情况:
- 通信辅助应用程序旨在增强听力障碍者用户体验和社会包容性.
- 现有的接口设计往往忽视了听力受损用户的特定亲密需求.
- 之前的评估强调了在辅助技术中需要更加以用户为中心的设计.
研究的目的:
- 为听力障碍用户进行通信辅助应用程序的全面可用性评估.
- 确定界面设计需要改进的领域,重点关注亲密需求.
- 强调以用户为中心的设计和社会包容的重要性.
主要方法:
- 在可用性评估中采用混合方法方法.
- 在评估过程中涉及听力障碍者和现场专家.
- 分析结果以确定设计改进和验证应用可行性.
主要成果:
- 揭示了在通信辅助应用程序的设计中需要改进的具体领域.
- 验证了为听力受损用户实施这些应用程序的可行性.
- 强调了结合用户独特需求和偏好至关重要.
结论:
- 对"设计情感和生活知识"的指导方针和评估尺度对于有效的人机交互至关重要.
- 智能辅助技术的发展应反映残疾人的定性需求.
- 未来的研究应该将用户的文化体验和情感联系纳入辅助设备和服务的设计中.
相关概念视频
01:30Barriers to Effective Communication I
A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this barrier...
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this barrier...
01:21Barriers to Effective Communication II
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
01:23Design Example
The innovation of touch-tone telephony revolutionized the telecommunications industry by replacing the traditional rotary dial with a dual-tone multi-frequency (DTMF) signaling system. This system uses a matrix-style keypad with buttons arranged in four rows and three columns, creating 12 distinct signals each assigned to a pair of frequencies. Each button press results in a simultaneous generation of two sinusoidal tones – one from a low-frequency group (697 to 941 Hz) and one from a...