阐明管理层,员工和客户对马耳他语音语言治疗服务的看法
Ann-Marie Sant1, Michelle Black2
1The University of Sheffield School of Health and Related Research, Sheffield, UK.
概括
对言语语言治疗 (SLT) 的需求不断增加,影响了服务质量. 改善人力资源开发,管理和环境可以增强对儿童的SLT服务,解决家长对会话可用性的担忧.
科学领域:
- 儿科 儿科 儿科
- 语音和语言病理学 语言病理学
- 医疗保健管理的管理
背景情况:
- 语音语言治疗 (SLT) 对儿童的发展至关重要.
- 对SLT服务需求的不断增长挑战了护理质量.
- 关于马耳他SLT服务质量的研究有限.
研究的目的:
- 探索SLP,经理和家长对影响马耳他儿童SLT服务质量的因素的观点.
- 确定人力资源发展 (HRD),人力资源管理 (HRM) 和环境对SLT服务质量的影响.
- 推改善儿童SLT服务的战略.
主要方法:
- 一种混合方法的方法,结合了定量服务数据和定性访谈.
- 分析语音和语言中心 (SLC) 数据,以评估服务需求.
- 专题分析了与小学教师,经理和家长的采访.
主要成果:
- 客户接受的治疗疗程比需要的少.
- 在人力资源发展,人力资源管理和环境领域确定了9个影响SLT服务质量的主题.
- 父母优先考虑会话的可用性和频率,而经理和SLP注意到他们认为的服务交付有差异.
结论:
- 利益相关者的洞察力揭示了为儿童提供优质SLT服务的障碍和推动因素.
- 改善时间管理,减少需求和增加可用性是关键建议.
- 加强人力资源发展,人力资源管理和环境因素可以提高SLT服务质量并减少SLP的燃烧.
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