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确定家庭护理服务的质量指标:修改后的Delphi和分析层次流程研究
Qiu-Lan Zheng1, Ling-Na Kong2,3, Ping Hu4
1Department of Nursing, The Second Affiliated Hospital of Chongqing Medical University, Chongqing, China.
BMC nursing
|July 18, 2024
概括
这项研究确定了从患者开始的家庭护理服务的关键质量指标.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 服务质量评估 服务质量评估
背景情况:
- 接受家庭护理服务的患者对服务质量有最直接的体验.
- 从患者的角度来看,对家庭护理的质量指标的理解有限.
- 这项研究解决了关于以患者为中心的家庭护理质量指标的知识差距.
研究的目的:
- 确定家庭护理服务的质量指标.
- 利用服务质量模型作为确定这些指标的框架.
- 确定已识别的家庭护理质量指标的相对重要性 (权重).
主要方法:
- 与国家专家一起进行了两轮的Delphi调查.
- 分析层次过程 (AHP) 咨询被用于确定指标权重.
- 在指标重要性方面达成80%的共识.
主要成果:
- 在Delphi调查中,分别获得了95.0%和97.4%的高响应率.
- 确定了五个第一级 (可触摸性,可靠性,响应性,保证性,同理心) 和23个第二级指标.
- 一级指标的权重系数在0.110-0.298之间,二级指标的权重系数在0.019-0.088.之间.
结论:
- 基于服务质量模型,成功确定了家庭护理服务的关键质量指标.
- 这些经过验证的指标为从患者的角度评估家庭护理服务质量提供了一个框架.
- 这些发现可以指导优先级,并提高家庭护理的整体质量.
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