多团队共享期望工具 (MT-SET):一项改善医疗保健团队之间的团队合作的练习
Joint Commission journal on quality and patient safety
|July 20, 2024
概括
多团队共享期望工具 (MT-SET) 通过在护理过渡期间加强医疗保健团队之间的沟通和协调来提高患者安全. 该工具有助于识别和解决跨部门合作的关键缺口,以满足复杂的患者需求.
科学领域:
- 医疗保健管理的管理
- 患者安全研究 患者安全研究
- 卫生沟通健康沟通
背景情况:
- 在患者安全研究中,高强度病房中复杂患者的护理过渡尚未得到充分发展.
- 有效的跨学科沟通和协调仍然是重大挑战.
- 现有的方法往往无法解决多团队系统的复杂性.
研究的目的:
- 引入和测试多团队共享期望工具 (MT-SET).
- 让医疗保健团队参与识别共同需求和建立共同期望.
- 改善多团队患者护理环境中的沟通和协调.
主要方法:
- 在医院瘤学工作流程中试点了MT-SET练习.
- 通过了这项活动,收集有关患者转换期间各单位相互需求和期望的数据.
- 在两个涉及跨部门合作的患者安全项目中使用该工具.
主要成果:
- 确定了常见的协调问题:护理延迟,护理变化和通信标准化问题.
- 揭示了不同单位类型之间对这些问题的优先级不匹配.
- 参与者报告说,通过MT-SET练习改善了关系和团队合作.
结论:
- 需要有系统的方法来促进跨部门的沟通和协调在病人护理过渡.
- 在增强团队合作和解决协调差距方面,MT-SET显示出前景.
- 进一步的研究应该将MT-SET的应用扩展到不同的团队,并评估生成的干预措施.
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