描述医院医生使用电子邮件及其与患者数量相关的情况
Claire Brickson1, Angela Keniston1, Michelle Knees1
1Division of Hospital Medicine, University of Colorado School of Medicine, Aurora, Colorado, USA.
Journal of hospital medicine
|July 21, 2024
概括
医院医生每天处理大量的安全电子信息,平均为130条信息. 这种大量的消息工作量可能会增加中断和医疗错误,影响医院工作流.
科学领域:
- 医疗保健信息学 医疗保健信息学
- 医疗通信系统 医疗通信系统
- 医院运营 医院运营
背景情况:
- 安全的电子邮件在医疗保健中普遍存在,用于通信.
- 潜在的缺点包括频繁的中断,高消息量和与多任务相关的错误.
研究的目的:
- 描述医院医生之间的安全消息模式.
- 量化消息量并评估对医院工作量的影响.
主要方法:
- 对安全电子邮件的回顾性横截面研究 (史诗般的安全聊天).
- 在一个学术医疗中心,医院医生在一个月内发送/接收的信息的分析.
- 检查了每天的对话,每小时的消息速率和消息延迟时间,与患者数量相关.
主要成果:
- 医院医生平均每天收到130条消息,每小时收到13条消息,平均滞后时间为39秒.
- 较高的早晨患者人口普查与增加的每日对话和每小时消息率有显著的相关性.
- 患者普查没有显著影响消息延迟时间.
结论:
- 观察到的安全消息传递量可能超过之前的估计,这可能会影响医院工作量.
- 高消息量可能会导致中断增加,多任务处理,以及医疗错误的风险.
- 需要进一步的研究来了解消息模式,并优化工作流程以减少分心.
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