评估兽医紧急服务暂停系统的实施,使用频率,类型和影响
1BluePearl Specialty and Emergency Pet Hospital, Glendale, Wisconsin, USA.
概括
兽医紧急服务暂停系统 (VESPS) 被广泛用于管理增加的病例和人员短缺. 虽然这些系统得到了员工的支持,但可能会导致客户丧和员工压力,这表明需要改进.
科学领域:
- 兽医医学 兽医医学 兽医医学
- 紧急和重症监护服务
- 医疗保健管理的管理
背景情况:
- 兽医紧急服务面临着越来越多的患者数量和人员挑战.
- 实施兽医紧急服务暂停系统 (VESPS) 已成为应对这些压力的战略.
研究的目的:
- 为了确定VESPSs在兽医紧急实践中的流行率.
- 描述VESPS对实践操作和人员的实施方面和感知影响.
主要方法:
- 一份电子问卷分发给兽医紧急和重症监护协会 (VECCS) 的成员.
- 该调查针对的是兽医,特别是那些在美国的24/7多专业实践中工作的兽医.
主要成果:
- 75%的实践在2020年9月至2021年12月期间实施了VESPS,主要是由于案件数量增加和人员短缺.
- 62%的服务经历了每周或更长时间的暂停;69%的人认为他们的VESPS不太理想.
- 虽然工作人员支持VESPS,但77%的人报告客户丧度增加,57%的人指出工作人员因拒绝照顾而感到压力.
结论:
- VESPS是普遍存在的,并广泛实施以应对实践压力,其中大多数是最近采用的.
- 医务人员支持VESPS,但主要缺点包括客户不满和员工压力.
- 需要提高VESPS的有效性和对客户关系和员工福祉的影响.
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