使用数字沟通工具来改善学生运营的免费诊所的专业间合作和满意度
Tracy Alam1, Michelle Pardee, Beth Ammerman
1Department of Health Behavior and Biological Sciences, University of Michigan School of Nursing, Ann Arbor, Michigan.
概括
数字通信工具改善了学生经营的免费诊所的专业间合作和满意度. 实施虚拟案例会议和与EHR相关的工具增强了团队沟通和患者护理的交付.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 数字健康干预措施 数字健康干预措施
- 专业间合作 专业间合作
背景情况:
- 有效的专业间合作对于管理复杂的健康状况至关重要,特别是在服务不足的人群中.
- 数字通信工具可以显著提高医疗保健专业人员之间的信息共享和协作,特别是在远程或分布式团队中.
- 学生经营的免费诊所经常面临由于员工流动和电子健康记录 (EHR) 系统的局限性而导致的沟通挑战.
研究的目的:
- 评估数字通信工具对学生经营的免费诊所的专业间沟通,协作和提供者满意度的影响.
- 为了解决因人员轮换和EHR互操作性问题造成的沟通缺口.
主要方法:
- 一个由执业护士领导的质量改进项目实施了两部分数字干预.
- 干预包括虚拟案例会议,讨论患者护理计划.
- 一个与EHR相关的工具被用于记录护理计划.
主要成果:
- 来自六次虚拟案例会议的调查显示,在协作,满意度和EHR相关工具可用性方面,评分很高.
- 从第一次到第三次会议,全球合作改善了15.78%,持续增长.
- 供应商满意度从第一次到第四次会议增加了4.62%.
结论:
- 数字通信工具有效地提高了临床环境中的专业间沟通和协作.
- 这些技术简化了患者护理的交付,对于面临地理或后勤挑战的团队来说是有益的.
- 这些发现支持在类似的医疗环境中使用数字工具,以改善团队动态和患者结果.
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