人工智能犹和接受度 - - 人工智能聊天机器人对慢性健康管理和长期COVID支持的看法:调查研究研究
Philip Fei Wu1, Charlotte Summers2,3, Arjun Panesar2,3
1School of Business and Management, Royal Holloway, University of London, Egham, United Kingdom.
JMIR human factors
|July 24, 2024
概括
由于对准确性的担忧,大多数患有慢性疾病的成年人犹不决使用AI健康聊天机器人. 然而,他们对基于语音的聊天机器人对心理健康和数据管理表现出兴趣,特别是那些患有长期COVID的人.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 数字健康数字健康
背景情况:
- 人工智能 (AI) 聊天机器人为患有慢性健康状况的人提供了潜在的好处,包括定制信息,症状监测和心理健康支持.
- 公众对人工智能医疗聊天机器人的态度仍未得到充分研究,需要了解用户的观点才能有效实施,特别是长期的COVID支持.
研究的目的:
- 调查AI聊天机器人在患有慢性健康状况的人群中的接受度,重点关注55岁以上的成年人.
- 探索使用人工智能聊天机器人进行自我管理和长期COVID护理的看法.
主要方法:
- 从1月到2023年3月,针对糖尿病和其他慢性疾病患者进行了一项基于网络的调查.
- 该调查收集了888个可用的答案,考虑了ChatGPT的公开推出对用户意见的潜在影响.
主要成果:
- 过去的聊天机器人使用和在线信息搜索积极预测了未来的采用,但对于医疗保健的AI聊天机器人存在普遍的怀疑.
- 不到三分之一的受访者 (30.1%) 可能会在12个月内使用健康聊天机器人,理由是对准确性的不确定性.
- 对心理健康和数据管理的基于语音的聊天机器人的兴趣更高;一半的长期COVID受访者对情绪智能聊天机器人感兴趣.
结论:
- 人工智能犹在各个健康领域和用户群体中各不相同.
- 基于语音的AI聊天机器人为支持慢性疾病提供了机会,特别是在改善生活方式和心理健康方面.
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