基于卡诺模型,为日间手术患者构建一个全过程护理服务平台
Weige Sun1, Weixin Cai1, Ran Zhang1
1Beijing Tiantan Hospital Affiliated to Capital Medical University.
Studies in health technology and informatics
|July 25, 2024
概括
一个新的数字平台通过整合从咨询到后续的服务来增强日间手术患者的护理. 这种移动健康 (mHealth) 解决方案提高了患者的满意度和推医院的意愿.
科学领域:
- 数字健康数字健康
- 护理信息学 护理信息学
- 手术护理 手术护理
背景情况:
- 日间手术需要在多个接触点之间无的患者管理.
- 现有的系统往往缺乏综合通信和对外科手术期间护理的支持.
- 患者满意度对于医院的声誉和患者的留守至关重要.
研究的目的:
- 开发和评估日间手术患者的全过程护理服务平台.
- 利用卡诺模式和互联网医院基础设施,改善患者护理.
- 改善日间手术患者的健康教育,咨询和后续服务.
主要方法:
- 利用Kano模型和互联网医院系统 (HIS,护理元州,微信) 来构建平台.
- 根据世卫组织的扩展战略框架设计了该平台.
- 在中国医院环境中实施了试点测试和改进.
- 为该平台开发了一个微信小程序 (客户端) 和一个在线网站 (服务器).
主要成果:
- 该平台实现了信息互连和互操作性,用于手术咨询,调查和术后后续.
- 实验前的结果表明,患者更有可能推医院的日间手术服务.
- 移动健康平台在满足患者对健康教育,咨询和随访的需求方面取得了初步成功.
结论:
- 开发的基于mHealth的外科护理服务平台有效支持日间手术患者.
- 该平台增强了患者的体验和满意度,可能会增加服务建议.
- 综合数字解决方案对于优化日间手术环境中的外科护理至关重要.
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