在急症护理环境中虚拟患者/家庭沟通
Kathleen de Figueiredo1, Robert Murphy2, Angela Ross2
1Baylor Scott and White Health, Dallas, Texas, United States.
在COVID-19访客限制期间,虚拟通信工具对患者和以家庭为中心的护理变得至关重要,为医疗保健提供者带来了好处和挑战. 这项研究确定了这些技术的采用障碍和成功标准.
科学领域:
- 提供医疗保健服务.
- 医疗信息学 医疗信息学
- 患者和家庭的参与.
背景情况:
- 以患者和家庭为中心的护理强调包括患者和家人作为必要的临床合作伙伴.
- 传统上,身体存在是家庭参与医疗保健决策的主要方法.
- 与COVID-19大流行相关的游客限制需要快速采用虚拟通信工具.
研究的目的:
- 探索快速在医院部署虚拟通信工具的好处和意外后果.
- 确定在以患者和家庭为中心的护理中采用虚拟通信的障碍.
- 提出实施虚拟通信策略的成功标准.
主要方法:
- 与家庭成员和医疗保健提供者进行了定性采访.
- 从采访中确定的主题被映射到社会技术模型中.
- 系统地确定了采用和成功标准的障碍.
主要成果:
- 在大流行期间,虚拟通信工具的快速部署带来了优点和缺点,特别是对医疗保健工作人员来说.
- 关于在医疗保健环境中使用和影响虚拟通信,出现了一致的主题.
- 确定了阻碍这些技术有效采用的特定障碍.
结论:
- 虚拟通信策略虽然在COVID-19大流行期间迅速实施,但有可能在危机之后支持以患者和家庭为中心的护理.
- 解决已识别的障碍和实施建议的成功标准可以优化虚拟通信的使用.
- 这些发现有助于理解技术在增强以家庭为中心的护理模式的整合.
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