在整形外科诊所最大化满意度:来自爱尔兰的证据
Abobaker Younis1, Mehad Elmubarak1, Hussam Elkhwad1
1Orthopaedics and Traumatology, University Hospital Galway, Galway, IRL.
Cureus
|July 26, 2024
概括
骨科诊所的患者满意度很高,这是由清晰的沟通,详细的治疗计划和积极的诊所环境推动的. 解决问题和减少等待时间是改善患者体验的关键.
科学领域:
- 整形外科医学 整形外科医学
- 改善医疗保健质量 改善医疗保健质量
- 患者体验研究 研究研究
背景情况:
- 患者满意度是医疗保健质量的关键指标,影响了骨科门诊机构的坚持和结果.
- 了解影响满意度的因素对于提高患者护理和治疗成功至关重要.
研究的目的:
- 识别和分析影响骨科门诊患者满意度的关键因素.
- 为改善患者在骨科护理中的体验提供可操作的见解.
主要方法:
- 一项涉及172名受访者在2024年4月至5月的10家整形外科诊所进行的横截面研究.
- 利用患者满意度问卷 (PSQ),包括家庭成员对失能患者的反应.
- 使用SPSS版本27.0.0进行量化数据分析.
主要成果:
- 报告的总体患者满意度高 (98.8%满意).
- 与满意度相关的重要因素包括有效的沟通,彻底的治疗解释,解决问题以及干净/舒适的诊所环境.
- 较短的等待时间和员工的积极评价也与更高的满意度有关.
结论:
- 有效的沟通,全面的治疗计划和支持性的诊所环境对于骨科患者的满意度至关重要.
- 减少等待时间和加强员工沟通和同情心的培训,可以进一步提高患者的满意度.
- 研究结果为医疗保健提供者和管理人员提供了宝贵的指导,以优化骨科门诊服务.
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