在癌症中的可读性和信息质量信息来自免费与付费聊天机器人的信息
David Musheyev1, Alexander Pan1, Preston Gross1
1Department of Urology, State University of New York Downstate Health Sciences University, New York.
JAMA network open
|July 26, 2024
概括
支付聊天机器人访问费用可以提高可读性,但特定提示可以提高免费聊天机器人的响应,而不会改变信息质量. 促进策略可以改善平等获得健康信息的机会.
科学领域:
- 人工智能的人工智能
- 医疗信息学 医疗信息学
- 自然语言处理自然语言处理.
背景情况:
- 主流聊天机器人使用需要评估信息可读性和质量.
- 与癌症相关的查询经常被搜索,使聊天机器人的响应对公共卫生信息至关重要.
- 免费和付费聊天机器人服务之间的信息可访问性差异需要调查.
研究的目的:
- 为了比较免费与付费聊天机器人的可读性和信息质量,用于与癌症相关的查询.
- 为了确定精确的提示是否可以减少聊天机器人响应质量的任何观察到的差异.
- 评估提示对聊天机器人生成的健康信息可读性的影响.
主要方法:
- 一项横截面研究将免费和付费的ChatGPT响应与Google趋势的顶级癌症搜索查询进行了比较.
- 使用Flesch阅读易度得分测量可读性;使用DISCERN仪器评估信息质量.
- 分析了带有和没有特定提示的答案,例如"在六年级阅读水平上解释.
主要成果:
- 非提示的免费聊天机器人回复的可读性低于付费回复 (P < .05).
- 将免费聊天机器人提升到六年级的阅读水平显著提高了可读性,超过了非提示的付费回应 (P < .001).
- 促进免费版和付费版的可读性提高,在整体信息质量上没有显著差异 (DISCERN分数).
结论:
- 虽然付费聊天机器人提供更容易阅读的内容,但有效的提示可以增强免费聊天机器人的响应.
- 促销策略不会影响聊天机器人提供的信息质量.
- 在聊天机器人提示上教育公众可以促进更公平地获得健康信息.
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