导航购买意图:评论员评论的影响力受到风险和信任的调节
Sabina Kwakye1, Ahmet Ertugan2, Laith Tashtoush1
1Business Administration Department, Near East University, 99138 Nicosia, Cyprus.
Behavioral sciences (Basel, Switzerland)
|July 27, 2024
概括
这项研究发现,消费者依赖社交媒体获取产品信息和购买决策. 感知风险可以缓解社交媒体评论对购买意向的影响.
科学领域:
- 消费者行为 消费者行为
- 数字营销 数字营销 数字营销
- 社交媒体分析
背景情况:
- 现有的研究不足以解决个人社交媒体评论对消费者购买意向的具体影响.
- 了解消费者对社交媒体的依赖,以获取产品信息在数字时代至关重要.
研究的目的:
- 调查与产品相关的社交媒体评论对购买意向的影响.
- 评估消费者对社交媒体产品信息的依赖程度及其对购买意向的影响.
- 检查感知风险和信任在这种关系中的调节作用.
主要方法:
- 使用的定量调查方法.
- 数据收集来自384名学术先进的成年人,具有高社交媒体参与度.
- 统计分析包括探索性和确认性因子分析,相关性和假设测试的过程宏观.
主要成果:
- 大多数参与者在做出购买决定之前,在社交媒体上积极寻找与产品相关的评论.
- 发现感知风险显著降低了研究模型中的其他变量的影响.
- 消费者对社交媒体的依赖产品信息直接影响购买意图.
结论:
- 社交媒体评论是消费者购买决策的一个重要因素.
- 感知风险起到关键的调节作用,影响消费者如何解释社交媒体产品信息.
- 调查结果为营销人员和研究人员提供了有价值的见解,旨在在人工智能驱动的环境中增强促销策略.
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