人工智能与购物者相遇:易于使用的心理社会因素及其对电子商务购买意向的影响
João M Lopes1,2, L Filipe Silva3, Ilda Massano-Cardoso1,4,5
1Instituto Superior Miguel Torga, 3000-132 Coimbra, Portugal.
Behavioral sciences (Basel, Switzerland)
|July 27, 2024
概括
电子零售中的人工智能 (AI) 增强了客户参与和购买意图. 人工智能支持的易用性至关重要,它调解心理社会因素以促进在线销售.
科学领域:
- 电子商务和人工智能
- 消费者心理学 消费者心理学
- 信息系统信息系统信息系统
背景情况:
- 电子零售正在与人工智能一起发展,以个性化客户体验.
- 了解影响电子商务中人工智能采用的心理社会因素至关重要.
- 人工智能在调解用户感知和购买意图方面的作用需要进一步探索.
研究的目的:
- 调查影响在线零售中人工智能支持的易用性心理社会因素 (主观规范,信仰,意识,感知控制).
- 检查人工智能支持的易用性对消费者购买意向的影响.
- 评估人工智能支持的易用性在心理社会因素和购买意图之间的调解作用.
主要方法:
- 从葡萄牙电子零售消费者的1438个回复中获得的定量方法.
- 结构方程建模 (SEM) 用于统计分析.
- 经过验证的尺度用于测量心理社会因素,人工智能支持的易用性和购买意图.
主要成果:
- 主观规范没有积极影响人工智能支持的易用性.
- 信仰,意识和感知控制正面增强了人工智能支持的易用性.
- 人工智能支持的易用性直接增加了购买意向.
- 人工智能支持的易用性显著调解了心理社会因素和购买意图之间的关系.
结论:
- 人工智能支持的易用性是网上零售成功的关键因素.
- 心理社会因素如信仰,意识和感知控制增强了AI的可用性.
- 人工智能在电子商务购买决策中的直接影响和调解作用非常重要.
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