医学界应该如何在在线审查平台上面对患者反?
Yudai Kaneda1, Akihiko Ozaki2, Kazunoshin Tachibana2,3
1School of Medicine, Hokkaido University, Sapporo City, Hokkaido 0608638, Japan.
概括
在线患者评论越来越多,但对负面反的回应是复杂的. 需要指导方针来平衡患者满意度与保护医疗保健专业人员.
科学领域:
- 医学伦理 医学伦理
- 医疗保健管理的管理
- 数字健康数字健康
背景情况:
- 越来越多的在线患者评价给医疗保健提供者带来了独特的挑战.
- 匿名批评可能包含情绪困扰或恶意内容,影响医疗保健专业人员.
- 管理在线反需要一种战略方法来平衡利益相关者的各种需求.
研究的目的:
- 突出在医疗保健中响应在线患者评论的复杂性.
- 强调在管理在线评论方面需要一个集体战略.
- 倡导制定处理在线评论的指导方针.
主要方法:
- 对在线患者评价带来的挑战进行定性分析.
- 关于患者反管理和医疗保健专业人员保护的文献综述.
- 为管理在线评论而开发概念框架.
主要成果:
- 在线评论需要谨慎管理,因为它们可能会引起困扰和批评.
- 必须在重视患者反和保护医务人员之间取得平衡.
- 现有的方法可能不足以解决在线批评的多面性质.
结论:
- 建立明确的指导方针来响应在线患者评论对医学界至关重要.
- 一种结构化的方法可以帮助减轻与负面在线反相关的风险.
- 实施这些指导方针可以支持以患者为中心的医疗保健服务的可持续性.
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