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罗马尼亚社区药房服务的患者满意度:基于问卷的研究
Etidal-Mihaela Manoliu-Hamwi1, Cristina Gena Dascălu2, Georgeta Zegan3
1Department of Pharmaceutical Sciences II, Faculty of Pharmacy, "Grigore T. Popa" University of Medicine and Pharmacy, Iasi, Romania.
Journal of pharmaceutical policy and practice
|July 31, 2024
概括
开发和验证了一份评估患者对罗马尼亚社区药房服务满意度的新问卷. 结果显示,整体满意度中等,但对制药人员的技能满意度很高.
科学领域:
- 药房实践 在药房实践.
- 医疗保健服务研究 医疗服务研究
- 患者的治疗结果.
背景情况:
- 现有的患者满意度调查问卷缺乏国家特定的相关性和心理测量验证.
- 需要一个可靠的工具来衡量患者对罗马尼亚社区药房服务的满意度.
研究的目的:
- 设计和验证一个问卷以评估患者对罗马尼亚社区药房服务的满意度.
- 评估新开发的问卷的心理测量特性.
主要方法:
- 在罗马尼亚对809名志愿患者进行了一项横截面研究.
- 使用了22项,5点的利克特级别调查问卷,涵盖药房服务,员工,药物可用性和员工技能.
- 统计分析包括克朗巴赫的阿尔法,互评价协议,项目内容有效性和使用SPSS 27.0.0.的因子分析.
主要成果:
- 问卷显示了良好的可靠性 (克朗巴赫的阿尔法=0.861) 和有效性 (项目内容有效性=97.6%).
- 总体患者满意度得分的中位数为3.77,表明中等水平.
- 对于制药工作人员技能的满意度显示出高的中位数4.0分.
结论:
- 开发的调查问卷是可靠和有效的,用于评估患者对罗马尼亚社区药房的满意度.
- 患者对社区药房服务的满意度中等,对药剂师的互动和技能的满意度很高.
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