错过护理护理与患者对护士的信任和对护理的满意度之间的关系:一个横截面研究
Ayşe Karadaş1, Sibel Ergün2, Serap Kaynak2
1Department of Nursing Management, Faculty of Health Sciences, Balikesir University, Balıkesir, Turkey.
Nursing & health sciences
|July 31, 2024
概括
错过的护理服务会对患者的信心和满意度产生负面影响. 糟糕的沟通是最大的因素,强调需要改善护士如何满足患者需求.
科学领域:
- 护理 护理 护理
- 医疗保健管理的管理
- 患者体验 患者体验
背景情况:
- 错过护理是全球的一个重大问题,对患者,护士和机构产生不利影响.
- 了解错过护理对患者信任和满意度的影响对于质量改善至关重要.
研究的目的:
- 调查遗漏护理和患者对护士的信任之间的相关性.
- 检查错过护理和患者对护理的满意度之间的关系.
主要方法:
- 一项描述性,横截面研究,涉及350名大学医院的心脏病患者.
- 通过MISSCARE调查-患者,护士信任度量 (TNS) 和纽卡斯尔护士满意度量 (NSNS) 收集的数据.
主要成果:
- 在对护理的信任和患者满意度之间发现了强烈的积极关联.
- 错过的沟通和基本护理表明,与信任和满意度都有显著的负面关系 (p < 0.001).
- 多重线性回归确定了沟通缺陷作为信任和满意度的主要负面预测因素.
结论:
- 调查结果表明,在提供所有必要的护理护理活动方面存在系统性问题.
- 通过护理服务无法满足患者的沟通需求是影响患者信任和满意度的最有害因素.
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