情绪在变化中的作用和急诊室的变化管理:一种定性研究
Savithiri Ratnapalan1,2, Daniel Lang3, Katharine Janzen3
1University of Toronto Faculty of Medicine, Toronto, Ontario, Canada savithiri.ratnapalan@sickkids.ca.
BMJ leader
|August 1, 2024
概括
工作人员接受紧急部门的变化取决于领导,沟通和教育. 在变化过程中处理情绪对于成功实施和改善患者护理至关重要.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 紧急医疗 紧急医疗
背景情况:
- 紧急部门 (ED) 经常经历变化,以提高效率和降低成本.
- 员工的接受和采用对于成功实施这些变化至关重要.
研究的目的:
- 探索员工对影响英国大学教学医院ED实施变革的因素的看法.
- 确定连接变化和影响因素的共同主题.
主要方法:
- 使用了构造主义的基于理论的方法.
- 对来自医生,护士,辅助人员和儿科急诊管理人员的41份访谈成绩单进行了二次分析.
主要成果:
- 领导力,沟通和教育被确定为影响变革管理的关键因素.
- 员工经历了一系列情绪,无论是积极的还是消极的,与变化以及有效的领导力,沟通和教育的存在或缺乏有关.
- 负面情绪源于实际挑战和对患者护理的担忧,专业价值观指导行动.
结论:
- 承认和处理员工的情绪对于ED的有效变革管理至关重要.
- 可信的领导,明确的沟通和强大的教育对于改善变革过程,确保成功,并最终提高患者护理至关重要.
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