面向服务的HRP捆绑和团队绩效:一个团队级串行调解模型
Qi Lin1,2, Jui-Chen Peng3, Liqiong Lin1
1College of Economics and Management, Fujian Agriculture and Forestry University, Fuzhou City, PR China.
Heliyon
|August 2, 2024
概括
面向服务的人力资源实践通过增强心理资本和工作参与度来提高团队绩效. 实施这些策略是金融服务团队实现更好的结果的关键.
科学领域:
- 组织心理学 组织心理学
- 人力资源管理 人力资源管理
背景情况:
- 面向服务的人力资源实践 (SO-HRP) 对团队绩效至关重要.
- 了解将SO-HRP与性能联系在一起的机制至关重要.
研究的目的:
- 探索团队级SO-HRP捆绑和团队绩效之间的关系.
- 研究团队心理资本 (PsyCap) 和团队工作参与的调解作用.
主要方法:
- 构建了一个团队级串行调解模型.
- 调查数据来自金融控股公司80个分支机构的424名员工.
- 使用SPSS和PROCESS宏观进行了统计分析.
主要成果:
- 团队心理资本 (PsyCap) 连续调解了SO-HRP捆绑和团队表现之间的关系.
- 团队工作的参与也连续调解了这种关系.
- 无论是PsyCap还是工作参与,都解释了将SO-HRP与绩效联系在一起的机制.
结论:
- SO-HRP捆绑通过增强的团队PsyCap和工作参与,积极影响团队表现.
- 管理人员应该专注于详细的SO-HRP实施,以促进团队的PsyCap和参与.
- 战略的人力资源实践对于提高金融服务团队绩效至关重要.
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