开发一个视频咨询患者满意度调查问卷 (vCare-PSQ):一个跨部门探索性研究
Anders Larrabee Sonderlund1, Tessa Quirina Bang Van Sas1, Sonja Wehberg1
1Research Unit of General Practice, Institute of Public Health, University of Southern Denmark, Odense, Denmark.
JMIR formative research
|August 2, 2024
概括
在初级保健中,患者对视频咨询 (VC) 的满意度是复杂的. 一个新的问卷,vCare-PSQ,通过包括信任和技术素养等因素来更全面地衡量满意度.
科学领域:
- 初级保健研究研究初级保健研究
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
背景情况:
- 视频咨询 (VC) 的使用在COVID-19后急剧增加,改善了访问,但对满意度的测量有所不同.
- 现有的VC患者满意度评估往往忽视了动态因素和医生患者关系.
研究的目的:
- 制定一个全面的,以证据为基础的问卷,以了解患者对一般实践中的VC的满意度.
- 提高评估患者对远程医疗的满意度的方法方法.
主要方法:
- 该vCare患者满意度问卷 (vCare-PSQ) 是根据COSMIN指南开发的.
- 验证了现有的尺度 (PS-14) 并评估了上下文因素 (例如,IT素养,信任,方便) 和关系变量.
- 收集了来自188名曾使用过VC的丹麦成年人的数据.
主要成果:
- 在丹麦人群中,PS-14尺度显示了测量患者对VC满意度的可靠性.
- 患者对VC的满意度受PS-14之外的因素的影响,包括IT素养和对全科医生的信任.
- 背景的优缺点显著影响了满意度.
结论:
- 为了更全面地了解VC患者的满意度,需要衡量情境和关系因素.
- vCare-PSQ为未来的研究和初级保健中VC的实施提供了一个增强的方法.
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