从人工智能聊天机器人对心脏导管治疗患者教育材料的可读性进行评估:一项观测性横截面研究
Benjamin J Behers1, Ian A Vargas1, Brett M Behers2
1Department of Internal Medicine, Sarasota Memorial Hospital, Sarasota, USA.
Cureus
|August 5, 2024
概括
人工智能 (AI) 聊天机器人提供心脏导管治疗的医疗信息,但阅读水平远远超过推的六年级. 聊天机器人之间的可读性差异很大,Meta AI是最容易访问的,ChatGPT是最难访问的.
科学领域:
- 医疗保健中的人工智能
- 自然语言处理自然语言处理.
- 医疗信息传播 医疗信息传播
背景情况:
- 像ChatGPT这样的大型语言模型 (LLM) 驱动的聊天机器人越来越多地用于医疗查询.
- 患者教育材料需要易于理解的语言才能有效理解.
- 评估AI聊天机器人对医学主题的可读性对于患者的理解至关重要.
研究的目的:
- 评估人工智能聊天机器人产生的心脏导管治疗患者教育内容的可读性.
- 为了比较四个领先的聊天机器人的可读性得分:ChatGPT,微软Copilot,谷歌Gemini和Meta AI.
- 确定人工智能生成的医疗信息是否符合患者推的可读性标准.
主要方法:
- 从现有的患者教育材料中开发了10个关于心脏导管的问题.
- 查询了ChatGPT,微软Copilot,谷歌Gemini和MetaAI的相同问题.
- 使用弗莱什阅读易度得分 (FRES) 和六个年级级别指数 (FKGL,GFI,CLI,SMOG,ARI,FORCAST) 评估可读性.
主要成果:
- 聊天机器人的平均Flesch阅读易度得分 (FRES) 为40.2,表明难以阅读.
- 平均成绩水平在六个不同的可读性指数中从11.2到13.7不等.
- 超级人工智能 (Meta AI) 显示阅读等级水平最低 (最容易获得) (9.6),而ChatGPT的阅读等级最高 (14.8).
结论:
- 人工智能聊天机器人可以回答医疗问题,但通常会在高中或大学阅读水平上制作内容.
- 目前用于心脏导管的AI聊天机器人输出超过了为患者教育推的六年级阅读水平.
- 聊天机器人可读性存在显著的变化,突出了需要仔细选择和潜在的AI产生的医疗内容的精细化.
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