用柯克帕特里克模型对区域医疗保健系统的程序评估进行患者体验能力建设计划的影响评估
Muhammad Hasan Abid1,2, Nada Al Shehri2,3, Shaikh Muhammad Saif Ud Din4
1Continuous Quality Improvement and Patient Safety Department, Armed Forces Hospitals Taif Region, Taif, Saudi Arabia.
Global journal on quality and safety in healthcare
|August 6, 2024
概括
一个医疗保健计划通过建立一线工作人员的能力,显著改善了患者体验 (PX). 这一举措提高了区域医院的PX能力和分数,标志着迈向改进文化的一步.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 增强患者体验 提升患者体验
- 医疗保健管理的管理
背景情况:
- 患者体验 (PX) 对提高医疗保健质量至关重要.
- 一个能力和能力建设计划启动在武装部队医院塔伊夫地区.
- 该计划是更广泛的医疗保健集群转型的一部分,旨在培养改善人类体验的文化.
研究的目的:
- 实施和评估患者体验 (PX) 能力和能力建设计划.
- 评估该计划对员工能力和患者体验得分的影响.
- 了解此类计划在推动区域医疗保健系统内的文化变革中的作用.
主要方法:
- 一个多学科委员会从五家区域医院招募了前线PX负责人.
- 柯克帕特里克模型用于程序评估 (反应,学习,行为,结果).
- 进行了项目前后的能力评估,研讨会,调查和PX活动的跟踪. 使用Press Ganey调查测量了区域PX得分.
主要成果:
- 该计划显著提高了参与者在各种PX能力方面的专业知识.
- 住院病房的PX平均分数显著增加,从83.31到86.34 (p < 0.001).
- 改善超过了整个区域医疗保健系统的战略目标.
结论:
- 该PX能力建设计划是朝着医疗保健的重大文化变革迈出的重要一步.
- 柯克帕特里克模型为评估此类培训计划提供了一个全面的框架.
- 仅通过能力建设计划实现PX的持续长期改进,会带来持续的挑战.
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