戒烟聊天机器人的有效性和用户体验:混合方法研究,比较动机面试和对抗性咨询
Linwei He1, Erkan Basar2, Emiel Krahmer1
1Department of Communication and Cognition, Tilburg School of Humanities and Digital Sciences, Tilburg University, Tilburg, Netherlands.
这项研究发现,与对抗性聊天机器人相比,激励面试 (MI) 聊天机器人显著改善了戒烟的用户体验. 虽然MI提高了参与度,但这两种聊天机器人风格都增加了吸烟者的戒烟意图和自我效能.
科学领域:
- 数字健康数字健康
- 行为科学 行为科学
- 公共卫生 公共卫生
背景情况:
- 吸烟是严重的公共卫生问题.
- 聊天机器人为戒烟提供了可访问的,个性化的支持.
- 评估聊天机器人咨询策略对于有效性至关重要.
研究的目的:
- 确定有效的聊天机器人咨询策略,以戒烟.
- 了解吸烟者对戒烟聊天机器人的期望和经验.
主要方法:
- 混合方法研究使用基于网络的实验 (N=229) 和采访 (N=16).
- 比较动机面试 (MI) 风格与对抗性咨询聊天机器人.
- 评估与戒烟相关的结果和用户体验.
主要成果:
- MI聊天机器人获得的总体评分明显高于对抗性聊天机器人.
- 改进的用户体验,特别是参与度,解释了MI聊天机器人偏好.
- MI和对抗性聊天机器人都增加了戒烟的意图和自我效能.
结论:
- 聊天机器人显示出在戒烟支持方面具有前景.
- 激励面试增强了用户使用戒烟聊天机器人的体验.
- 吸烟者在戒烟期间有关系和工具需求.
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