什么是共享的,为什么? 人际沟通和口碑传播
1Marketing Department, The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania, USA;
Annual review of psychology
|August 6, 2024
概括
这篇评论探讨了人际沟通和口碑,详细说明了人们为什么分享信息以及影响社会传播的因素. 它强调了对个人和社会的影响.
科学领域:
- 社会科学 社会科学 社会科学
- 沟通研究 沟通研究
- 心理学 心理学 心理学
背景情况:
- 人际沟通是日常生活的基础,影响思想,购买和行动.
- 社交分享,在线和离线,是频繁和重要的.
- 了解人际沟通的驱动因素和内容仍然是一个活跃的研究领域.
研究的目的:
- 审查有关人际沟通和口碑的现有文献.
- 确定社会传播的关键驱动因素.
- 讨论对个人和社会的影响,并建议未来的研究方向.
主要方法:
- 关于人际沟通和口碑研究的文献综述.
- 分析调节社会传播的因素 (观众,模式,频道,设备).
- 确定新兴的研究领域.
主要成果:
- 社交分享受到受众,沟通方式 (说话与写作),道 (电子邮件,文本) 和设备 (电话,PC) 的影响.
- 人们分享什么信息的驱动因素以及为什么是复杂的.
- 未来研究的关键领域包括错误信息,对话动态和自动化文本分析.
结论:
- 人际沟通和口口相传显著影响个人和社会的行为.
- 需要进一步的研究来了解社会传播的细微差别,特别是关于虚假信息和对话动态的细微差别.
- 自动化文本分析为研究沟通模式提供了有希望的方法.
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