用户对人工智能驱动的对话代理精神健康支持的感知和经验
Beenish Moalla Chaudhry1, Happy Rani Debi1
1School of Computing and Informatics, Ray P. Authement College of Sciences, University of Louisiana at Lafayette, Lafayette, LA, USA.
mHealth
|August 8, 2024
概括
用户评论显示,像Wysa这样的AI心理健康聊天机器人可以建立信任并提供支持. 然而,需要改进人工智能局限性和用户界面设计,以实现更好的参与.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 心理健康技术 心理健康技术
背景情况:
- 人工智能 (AI) 驱动的心理健康对话代理越来越普遍.
- 了解用户的参与和感知对于这些技术至关重要.
- 这项研究的重点是Wysa,一个用于个性化心理健康支持的移动对话代理.
研究的目的:
- 分析用户参与和对Wysa的看法,这是一个AI心理健康对话代理.
- 识别用户评论中的关键主题,以确定他们对Wysa的体验.
- 为未来人工智能驱动的心理健康支持系统的设计提供信息.
主要方法:
- 在Google Play (2020年1月 - 2024年3月) 中对Wysa应用程序的159个用户评论进行了主题分析.
- 采集的用户评论数据采用了开放式和感应式编码技术.
主要成果:
- 七个主要主题出现了:信任和福祉,实时支持,人工智能局限性,感知有效性,交互连贯性,类似人类的人工智能和用户界面需求.
- 用户报告说,Wysa促进了联系,并鼓励自我改进.
- 人工智能局限性和用户界面问题被确定为增强的领域.
结论:
- 怀莎有效地促进用户参与,并向情绪弹性迈出积极步骤.
- 改进人工智能功能和用户界面是必要的,以优化用户体验.
- 调查结果引导开发更有效,更道德,更以用户为中心的AI心理健康支持系统.
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