测试工作需求 - - 资源模型来解释私营监狱工作人员之间的组织信任
Nancy L Hogan1, Eric G Lambert2, Jennifer L Lanterman2
1School of Criminal Justice, Ferris State University, Big Rapids, MI, USA.
概括
自主和沟通等工作资源对监督和管理层对监狱的信任有积极的影响. 工作需求,特别是角色冲突,会对信任产生负面影响,而资源是更强的预测因素.
科学领域:
- 组织心理学 组织心理学
- 工作场所的信任 工作场所的信任
- 人力资源管理 人力资源管理
背景情况:
- 组织信任对于有效运作至关重要,监督员和管理人员的信任是关键组成部分.
- 工作需求-资源模型为理解影响员工成果的工作场所因素提供了一个框架.
研究的目的:
- 探索工作需求 (角色冲突,模糊性,过载,害怕受害) 和工作资源 (工具性沟通,自主性,多样性,高质量的培训) 与监督者和管理层信任之间的关系.
- 确定工作需求与工作资源对监狱工作人员组织信任的相对影响.
主要方法:
- 采用了一个探索性研究设计.
- 数据是从美国一家私人监狱的工作人员那里收集的.
- 统计分析检查了特定的工作需求,工作资源和两种形式的组织信任之间的联系.
主要成果:
- 工作场所的变量显著预测了主管和管理层的信任,超过了个人属性.
- 工作资源比工作需求更强烈地预测了信任.
- 角色冲突对两种信任类型的预测都是负面的;工具性沟通,工作自主性和工作多样性对主管信任的预测是积极的;工作自主性和工作多样性对管理信任的预测是积极的.
结论:
- 工作资源在促进监督者和管理层在惩戒机构中的信任方面比工作需求更重要.
- 旨在增强工作资源 (如自主和沟通) 的干预措施可能会提高监狱工作人员之间的组织信任.
- 解决角色冲突对于保持职场信任至关重要.
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