在理想的危机系统中,质量测量和绩效改进的多维方法
Ken Hopper1, Angela Pinheiro2, Sosunmolu Shoyinka3
1Alice L. Walton School of Medicine, 1110 Northeast Fillmore Street, Bentonville, AR 72712, USA.
The Psychiatric clinics of North America
|August 9, 2024
概括
本研究引入了两种新的方法来衡量危机服务质量. 它详细介绍了绘制危机护理途径和定义系统值的方法,使用ACCESS TO HELP记忆力来改善心理健康结果.
科学领域:
- 心理健康服务研究研究 心理健康服务研究
- 改善医疗保健质量 改善医疗保健质量
- 公共卫生政策 公共卫生政策
背景情况:
- 国家心理健康委员会发现,需要加强危机服务的质量测量.
- 现有的框架可能无法完全捕捉到危机护理的复杂性.
- 利益相关者的观点对于开发全面的质量指标至关重要.
研究的目的:
- 介绍两种创新方法,用于开发心理健康危机服务的质量指标.
- 为衡量危机护理的有效性和效率提供一个框架.
- 引导危机服务系统中的质量改进举措.
主要方法:
- 开发了一个危机连续流动模型,具有特定步骤的指标.
- 从利益相关者的观点来定义系统值和相关指标,利用了"访问帮助"的记忆力.
- 包含案例示例来说明度量应用.
主要成果:
- 危机连续模型为质量测量提供了一个以过程为导向的方法.
- 该框架提供了以价值为基础的,由利益相关者驱动的指标系统.
- 衡量指标可以使各种危机系统组件与共同目标保持一致.
结论:
- 这些测量方法可以促进针对性地改善危机服务的质量.
- 将指标与系统价值和利益相关者的需求相协调,可以提高危机护理的有效性.
- 解决数据解释的复杂性是成功实施的关键.
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