用不同学科开发的仪器测量对医疗保健的信任 - - 范围审查
Venla Karikumpu1, Arja Häggman-Laitila1, Anja Terkamo-Moisio2,1
1University of Eastern Finland.
Nursing ethics
|August 10, 2024
概括
这项研究审查了衡量对医疗保健机构信任度的工具. 它确定了13种评估对领导者,同行和组织的信任的工具,突出了理解医疗保健工作场所动态的关键维度.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 医疗保健服务研究 医疗服务研究
背景情况:
- 信任是医疗保健机构中关键的组织资产.
- 评估信任水平对于导航组织变化和理解工作场所动态至关重要.
- 衡量对医疗保健的信任现有工具需要全面评估.
研究的目的:
- 系统地收集和评估旨在评估医疗保健组织内信任的工具.
- 综合这些信任工具所测量的具体项目和维度.
- 为测量组织,领导者和同行对医疗保健的信任提供全面的工具概述.
主要方法:
- 使用范围审查方法来确定相关文献.
- 为了提取数据,使用了演-诱导的内容分析方法.
- 在八个数据库中进行了文献搜索,重点是2010年至2023年间发表的文章.
主要成果:
- 确定了13种不同的仪器来衡量对医疗保健组织的信任.
- 工具捕捉到对组织的信任 (战略/运营文化),对领导人的信任 (能力,开放,忠诚) 和同行之间的信任 (道德伙伴关系,共同利益).
- 确定的关键维度包括组织文化,领导者属性和同行关系.
结论:
- 通过组织,领导和同行层面全面衡量信任是必不可少的,因为它的多面性质.
- 这些工具为评估对医疗保健信任的复杂维度提供了有价值的工具.
- 准确的信任测量可以揭示医疗保健行业内的工作关系和组织文化.
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