人类-技术连续体
Gordon C Shen1, Deborah M Mullen, Matthew J DePuccio
1Author Affiliations: Department of Management, Policy, and Community Health, The University of Texas Health Science Center at Houston School of Public Health, Houston, Texas (Dr Shen); Greg A. Vital-Franklin Farrow Associate Professor of Management-Healthcare, The University of Tennessee Chattanooga Gary W. Rollins College of Business, Chattanooga, Tennessee (Dr Mullen); Department of Health Systems Management, Rush University College of Health Sciences, Chicago, Illinois (Dr DePuccio), and Department of Health Policy and Management, Harvard T.H. Chan School of Public Health, Boston, Massachusetts (Dr Kerrissey).
医疗管理人员必须将他们的技能与不断发展的数字技术相适应. 人类-技术连续框架显示了能力如何随着进步而变化,需要战略调整以进行有效的管理.
科学领域:
- 医疗服务管理 医疗服务管理
- 数字卫生技术数字卫生技术
- 组织行为 组织行为
背景情况:
- 医疗管理人员遇到许多数字技术,以协助或增强人类任务.
- 这些技术带来了挑战,需要管理能力的演变,以跟上进步.
研究的目的:
- 为讨论数字技术对医疗管理人员的影响,提出人类技术连续性框架.
- 以糖尿病管理为例,说明管理能力与整个人与技术连续的联系.
主要方法:
- 利用技术,工作和组织的理论.
- 开发了一个人-技术连续模型.
- 将模型应用于糖尿病管理场景,以证明能力联系.
主要成果:
- 人类技术连续框架揭示了增强技术是建立在医疗保健中的辅助技术之上的.
- 技术进步不仅增强了,而且从根本上改变了所需的管理能力.
结论:
- 数字技术扩大了医疗管理人员日常工作的范围.
- 对管理人员的建议包括重组工作,员工培训,威胁缓解,道德界限设定和伙伴关系发展,以应对数字化转型.
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