信息过载 - 我们是否阅读了医院病房墙壁上的所有海报?
Amunpreet Sahota1, Pramudi Wijayasiri, Htet Than
1Author Affiliations: Faculty of Medicine and Health Sciences, Norwich Medical School, University of East Anglia, Norwich (Mr Sahota); and Health Care of the Older People, QMC Campus, Nottingham University Hospitals NHS Trust, Nottingham (Drs Wijayasiri, Than, Munir and Sahota).
医院病房海报在很大程度上被忽视,有显著的未满足的信息需求. 患者和亲属更喜欢像艺术品和有针对性的信息板这样的替代媒体,以改善沟通和更舒适的环境.
科学领域:
- 医疗保健的沟通 医疗保健的沟通
- 患者的体验 患者的体验
- 医院环境设计 医院环境设计
背景情况:
- 医院病房墙上的传统海报经常被忽视.
- 需要了解患者和工作人员的信息偏好.
- 当前的沟通方法可能无法有效地满足医疗机构中个人的需求.
研究的目的:
- 为了确定医院病房海报是否被阅读.
- 为患者和亲属确定关键信息.
- 探索医院信息传播的首选方法.
主要方法:
- 采访了68名医疗保健工作人员和32名患者亲属在三个老年病房.
- 干预后对20名参与者进行了后续调查问卷.
- 在一个病房中实施了有针对性的信息板和墙壁壁画.
主要成果:
- 只有23%的人回忆起海报;34%的人认为信息是无用的.
- 对替代媒体的高度兴趣,有25%的人建议将墙壁用于艺术品.
- 干预后,信息板得到了很好的接待,但45%的人希望更多的艺术作品,这表明持续的未满足的需求.
结论:
- 医院病房的海报通常是无效的,导致未满足的信息需求.
- 患者和亲属倾向于使用其他交流方式,包括艺术品.
- 整合舒适的环境元素,如绘画,可以增强整体的病人护理.
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