用户对人工智能支持的工作场所数字心理健康平台"工作中的思维线"的感知和功能使用
Sungwon Yoon1,2, Hendra Goh3,4, Xinyi Casuarine Low3
1Health Services and Systems Research, Duke-NUS Medical School, Singapore sungwon.yoon@duke-nus.edu.sg.
数字心理健康工具可以改善劳动人口的获取. 人工智能聊天机器人和情绪自我评估工具显示出希望,但需要更多的机构支持才能更广泛地采用.
科学领域:
- 数字心理健康数字心理健康
- 职业心理学 职业心理学
- 人与计算机的交互
背景情况:
- 与工作相关的压力因素对就业人口产生影响,但获得心理健康护理的机会有限.
- 数字心理健康工具为改善访问提供了一个潜在的解决方案.
- 关于这些工具对劳动人口的相关性和参与度的研究有限.
研究的目的:
- 为了评估用户的感知和在工作中使用思维线的功能,一个支持人工智能的数字平台.
- 评估平台在提高办公室职工心理健康方面的有效性.
主要方法:
- 一项混合方法研究,包括对办公室工作人员进行调查 (n=399) 和采访 (n=40).
- 参与者在工作平台上使用了四周的思维线.
- 收集关于功能使用,持续使用意图和感知的数据.
主要成果:
- 较低的工作经验与更高使用情绪自我评估和AI聊天机器人功能相关.
- 该平台获得了中等程度的满意度 (57%) 和积极的持续使用意向 (58%).
- 用户重视安全,匿名的压力管理空间,但希望得到更多的机构支持.
结论:
- 通过了解不同员工群体的功能好处来个性化用户体验,可以提高心理健康.
- 提高工作场所的意识和支持对于采用数字心理健康平台至关重要.
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