开发人类因素质量评估工具的通用方法,以仓库错误预防工具为例
Azin Setayesh1, Michael A Greig1, Eric H Grosse2
1Department of Mechanical, Industrial and Mechatronics Engineering, Toronto Metropolitan University, Toronto, Canada.
Ergonomics
|August 18, 2024
概括
本研究提出了一种开发人为因素评估工具的方法,以提高系统质量和减少错误. 仓库错误预防工具展示了这种方法,用于识别仓库运营中的设计缺陷.
科学领域:
- 人类因素工程 人类因素工程
- 质量管理系统质量管理系统
- 卓越的运营能力 卓越的运营
背景情况:
- 操作系统往往会遭受由人为因素和设计缺陷引起的错误.
- 现有的评估工具可能无法充分解决系统设计中与人有关的错误的根本原因.
- 开发系统工程工具的经验,包括仓库错误预防 (WEP) 工具,为这种方法提供了信息.
研究的目的:
- 提出一种通用,可适应的方法来创建基于人为因素的评估工具.
- 通过系统地减少错误来提高操作系统的质量.
- 为确定与设计相关的人类因素有助于质量问题提供一个框架.
主要方法:
- 一个六步通用方法: 1) 定义工具目标, 2) 识别系统故障模式, 3) 指定设计相关的质量风险因素, 4) 工具设计, 5) 用户评估, 6) 工具验证.
- 作为一个案例研究,开发和应用仓库错误预防 (WEP) 工具.
- 专注于识别与仓库运营中的设计缺陷相关的人为因素.
主要成果:
- 提出的通用方法为开发有效的人类因素评估工具提供了一个结构化的方法.
- 该工具成功地确定了与设计相关的人力因素,这些因素有助于仓库运营中的质量风险.
- 开发的工具可以在初始设计阶段或随后的流程改进和培训中使用.
结论:
- 一般方法有效地创建基于人为因素的评估工具,以提高系统质量.
- 该WEP工具是该方法在特定的操作环境中应用的实际例子.
- 需要进一步的研究来完善这一过程,并支持多元化的团队为各种环境开发类似的工具.
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