"他们真的信任我们! ":医疗口译员在综合初级保健诊所的角色和经验
Evan Plys1,2, Natalia Giraldo-Santiago1,3, Madison Ehmann1
1Department of Psychiatry, Massachusetts General Hospital.
Social work in mental health
|August 19, 2024
概括
医疗口译员在行为健康 (BH) 服务中发挥着关键作用,充当病例经理和联络人. 他们与患者的关系显著改善了与BH护理的参与.
科学领域:
- 医学解释 医学解释
- 行为健康服务 行为健康服务
- 主要的护理是初级护理.
背景情况:
- 医疗口译员对于不同患者群体的有效沟通至关重要.
- 将行为健康整合到初级保健中,需要了解口译员的作用.
研究的目的:
- 探索医疗口译员在初级保健环境中与行为健康服务的经验.
- 确定影响口译介导行为健康护理的角色,障碍和促进者.
主要方法:
- 从多种语言的医疗口译员收集的焦点组数据.
- 混合感应-演主题分析以确定关键主题.
主要成果:
- 翻译的角色包括病例管理,培养患者-翻译关系,并充当患者-提供者的联络人.
- 影响护理的关键主题是文化因素,患者提供者互动,行为健康特点和临床环境.
- 口译员直接和间接地支持护理,口译员与患者的关系增强了患者对行为健康服务的购买力.
结论:
- 医疗口译员是初级保健行为健康服务的组成部分.
- 解决已识别的障碍和利用促进者可以优化口译介导行为健康护理.
- 加强口译员与患者之间的关系对于改善患者参与和接受行为健康支持至关重要.
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