为社区组织构建客户资源和沟通平台,以解决健康和社会需求:共同设计研究
Courtney Lyles1, Beth Berrean2, Ana Buenaventura2
1UC Davis Center for Healthcare Policy and Research, UC Davis School of Medicine, University of California, Davis, Sacramento, CA, United States.
JMIR human factors
|August 19, 2024
概括
社区组织需要以用户为中心的数字平台,以将客户与社会资源联系起来. 以人为中心的设计产生了MAVEN平台,解决了CBO对客户通信和资源识别的需求.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 社区健康 社区健康
背景情况:
- 将个人与社区资源联系起来对于社会需求和人口健康至关重要.
- 现有的信息化工作集中在医疗保健系统上,忽视了基于社区的组织 (CBO).
- 央行机构需要量身定制的数字工具来管理客户互动和资源推.
研究的目的:
- 通过以人为中心的设计,为CBO开发一个数字平台.
- 专注于使CBOs能够识别健康和社会资源,并与客户沟通.
主要方法:
- 采用以人为中心的设计,特别是开发阶段.
- 在两个阶段对CBO领导和工作人员进行了22次深入采访.
- 利用技术接受模型来告知平台设计和代.
主要成果:
- 确定了关键的CBO需求:客户管理的CRM软件,数字/短信通信和高效的资源识别.
- 突出实施需求,包括数字培训和员工支持.
- 在Salesforce中开发了"绘图以增强参与社区活力" (MAVEN) 平台.
结论:
- 以用户为中心的设计对于开发有效的CBO平台至关重要.
- 基于行为理论的设计方法可以应用于信息学研究.
- 需要进一步的工作来支持CBO平台的实施,培训和定制.
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