共同设计戒烟聊天机器人:对终端用户和戒烟专业人员的焦点小组研究
Hollie Bendotti1,2, Sheleigh Lawler3, David Ireland2
1Thoracic Research Centre, Faculty of Medicine, The University of Queensland, Brisbane, Australia.
JMIR human factors
|August 19, 2024
概括
用户和专业人士的反改进了Quin,一个戒烟聊天机器人,改进了其功能和对话设计,以获得更好的戒烟支持. 这种代的发展增强了其作为数字健康工具的作用.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 行为科学 行为科学
背景情况:
- Quin是一款原型智能手机应用程序,旨在帮助戒烟.
- 共同设计研究和利益相关者重点小组为其发展提供了信息.
- 聊天机器人提供基于证据的个性化支持,以帮助戒烟.
研究的目的:
- 收集和比较对Quin原型的用户体验反.
- 收集最终用户和戒烟专业人员 (SCP) 的意见.
- 为聊天机器人的代改进和改进提供信息.
主要方法:
- 基于网络的焦点小组与SCP和最终用户进行了讨论.
- 参与者在聚焦小组之前进行了1-2周的应用程序测试.
- 应用内反被记录下来,重点小组的成绩单被主题分析.
主要成果:
- 完成了6个重点小组,其中包括9个SCP和7个最终用户.
- 关键的反主题包括对话设计,功能和关联性.
- 主要更新包括改进的对话流和"危机时刻"功能.
结论:
- 聊天机器人功能对于对话设计和用户参与至关重要.
- 可访问,准确的戒烟信息和公正的支持是关键的好处.
- 结果将指导开发一个成熟的原型用于临床试验.
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